Tavolify Help center

Receipt and invoice e-mails do not arrive

Receipt or invoice e-mails from Tavolify do not arrive? Check the address and spam, and the SMTP settings in Platform settings.

1 min readUpdated November 13, 2026

Receipts e-mailed from the POS, invoices and sign-up mails go out through the e-mail server of the platform.

Steps

  1. After a payment you can e-mail the receipt. Check the address the guest gave.

    After a payment you can e-mail the receipt. Check the address the guest gave.

  2. Platform administrators: Platform settings → E-mail (SMTP) holds the server, port, user and sender. Send a test e-mail there.

    Platform administrators: Platform settings → E-mail (SMTP) holds the server, port, user and sender. Send a test e-mail there.

Tip: Ask the guest to look in the spam folder.

  • The printer does not print
  • Issue a VAT invoice
  • Take online payments

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