Tavolify Help center

The card terminal does not answer

Fix a card terminal that does not answer in Tavolify: check the connection, the IP and port, and send Details for support.

1 min readUpdated November 13, 2026

When a card payment fails, the till tells you why and keeps a log for support.

Steps

  1. In Settings → Card terminals find the terminal and tap Settings next to it. Check the Terminal address (IP) and the Port.

    In Settings → Card terminals find the terminal and tap Settings next to it. Check the Terminal address (IP) and the Port.

  2. When a card payment fails, the POS says why. Tap Check the connection: the till tries the usual ports of the terminal. If it still fails, open Details for support and send a photo of it to support.

    When a card payment fails, the POS says why. Tap Check the connection: the till tries the usual ports of the terminal. If it still fails, open Details for support and send a photo

Tip: Check that the terminal is on, in the same network, and that the IP address has not changed.

  • Connect a card terminal (Standard ECR)
  • A card terminal for the kiosk
  • Take payment: cash, card and more

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